Privacy Policy

1. Who We Are

Trethewey Fencing & Brush Removal (“we”, “us”, or “our”) operates the website at tretheweyfencing.com. We are located at 6530 Chilliwack River Road, Chilliwack, BC V2R 4M3, Canada.

This Privacy Policy complies with British Columbia's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. What We Collect, How and Why

We collect only the personal information necessary to respond to your inquiry and provide fencing services. When you submit a quote request through our contact form, we collect:

• Contact details: Name, email address, and phone number
• Project details: Type of fencing, property description, timeline, and any additional message you choose to provide
• Technical data: Website usage information collected via Google Analytics cookies (see Section 8)

We do not collect financial information, government identification, or any sensitive personal data.

3. Your Consent

By using this website or submitting a contact form, you consent to the collection and use of your information as described in this policy. If you do not wish for your information to be used in this way, please refrain from submitting our contact forms. Note that certain services — such as providing a site-specific quote — cannot be delivered without your contact details.

4. How We Use Your Information

We use the information you provide solely to:

• Respond to your quote request or inquiry
• Contact you to discuss your fencing or brush removal project
• Provide the services you requested
• Improve our website experience (via aggregated, anonymised analytics data)

We do not use your information for unsolicited marketing, and we do not sell your personal information to third parties.

5. Disclosure and Third Parties

We may share your information only in the following circumstances:

• Tally.so — Our contact form is processed by Tally (tally.so), a third-party form service. Form submissions are stored on Tally's servers and delivered to us by email. Tally's privacy policy is available at tally.so/privacy.
• Google Analytics — We use Google Analytics 4 to understand how visitors use our website. Google collects anonymised usage data (pages visited, session duration, general location). Google's privacy policy is available at policies.google.com/privacy.
• Legal authorities — We may disclose information where required by law or in response to a valid legal request.

We do not sell, trade, or rent your personal information to any other third parties.

6. Data Retention

We retain contact form submissions for as long as necessary to fulfil your service request and for any follow-up communications. We do not maintain our own database of customer records — form data is held by Tally on our behalf. Analytics data is retained by Google in accordance with their standard data retention settings (default 14 months). You may request deletion of your information at any time by contacting us.

7. Your Rights Under PIPA and PIPEDA

Under BC's PIPA and federal PIPEDA, you have the right to:

• Know what personal information we hold about you
• Request access to that information
• Request correction of inaccurate information
• Withdraw consent for us to hold or use your information
• Request deletion of your information, subject to legal record-keeping requirements

To exercise any of these rights, contact us by phone at (250) 938-6554.

8. Cookies and Tracking

This website uses Google Analytics 4, which sets cookies (including _ga and _ga_*) to track anonymised usage data such as pages visited, session duration, and approximate geographic location. No personally identifiable information is included in analytics data.

Our hosting provider (Cloudflare) may also set session and security cookies for performance and DDoS protection purposes.

We do not use advertising cookies, retargeting cookies, or any cookies that track your activity across other websites.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

For questions or concerns about this privacy policy, or to exercise your rights under PIPA or PIPEDA, please contact us by phone at (250) 938-6554.